How does Hugdesign ship?

Hugdesign e usually ships within 48 hours of ordering via DHL Express Shipping.

How long does it typically take to receive an order?

The product is usually delivered within 2 to 6 working days. However, shipping may take longer than 6 days depending on national customs regulations. Hugdesign is not responsible for any delays because of these procedures.

What methods of payment does Hugdesign accept?

We accept all major credit cards, including Visa, Mastercard, AMEX, Discover, and we accept IYZICO payments.

Do your prices include taxes?

No. All prices listed do not include taxes or duties, including EU VAT. When you order, you will be responsible for paying import duties, taxes and any other applicable fees, which must be paid prior to shipping. We do not calculate the additional fees to be paid.

What is your refund policy?

Hugdesign will refund merchandise within 14 days of receipt, provided that the product is still in its original packaging and there are no signs of use or misuse. Eligible returns must be sent via registered mail. After all the requirements are met, we will refund you the amount you paid for the order.